Find answers to common questions, or get in touch with our team directly.
Manage your account, profile settings, and personal information.
How swiping, matching, and our AI Matchmaker system works.
Subscription plans, payments, and managing your Premium account.
Keeping your account secure and managing your privacy settings.
Send messages, voice notes, GIFs, and use our language translator.
Troubleshoot app issues, notifications, and device compatibility.
Quick answers to the questions we hear most.
Creating an account takes under a minute. Click "Get Started Free" on the homepage, enter your email address, set a password, and follow the steps to complete your profile. No credit card is required to start your free trial.
Go to your Profile tab and tap "Edit Profile." You can update your photos, bio, interests, and preferences at any time. Changes save automatically and are visible to other users immediately.
Navigate to Settings → Account → Delete Account. This action is permanent and removes all your data. If you have an active Premium subscription, please cancel it first to avoid future charges.
When you and another user both swipe right on each other, it's a match! Our AI Matchmaker also proactively suggests highly compatible profiles based on your preferences, activity, and interaction patterns over time.
Yes — with a Premium subscription you can see the full list of people who liked your profile. Free Trial members receive a notification that someone liked them but need to upgrade to reveal who.
Try adding more photos, completing your bio, and refining your preferences. Premium members also benefit from search result boosts. Our AI learns your tastes over time, so the more you use the app the better your recommendations get.
You can cancel at any time from Settings → Subscription → Cancel Plan. Your Premium access continues until the end of the current billing period. We never charge cancellation fees.
Subscriptions are non-refundable in most cases, but we review every request individually. If you believe you were charged in error, contact us at hello@feeldlove.com within 7 days of the charge.
After your 3-month free trial, your selected Premium plan activates automatically. We'll send you a reminder email 7 days before so you have plenty of time to change or cancel your plan.
Open a user's profile, tap the three-dot menu (â‹®) in the top-right corner, and select "Block" or "Report." Reports are reviewed by our moderation team within 24 hours. Blocked users cannot see your profile or contact you.
Absolutely. We use end-to-end encryption for all messages and never sell your personal data to third parties. For full details on how we handle your information, please review our Privacy Policy.
Our support team is available 7 days a week and typically responds within a few hours.
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